**INTERMITTENT \| TECHNICAL SUPPORT LEVEL 2 – GURUPI/TO** **Workplace:** Gurupi Federal Court Subsection Av. São Paulo, corner with Rua 10, nº 1\.680 – ZIP Code 77\.403\-040, Gurupi/TO **Contract type:** CLT Intermittent The professional is called as needed by the company, with shifts between **08:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (Monday to Friday)**. Paid for days effectively worked \+ proportional vacation and 13th salary. ### **What we are looking for:** Professional technical training in the field of **Information Technology (IT)**. ### **️** **Required qualifications and knowledge:** * Certification **HDI DAST – Desktop Advanced Support Technician** or **HDI DST – Desktop Support Technician** * Formal course in **assembly and configuration of microcomputers** (minimum 20 hours) * Knowledge in **hardware, software, office automation**, and **computer networks (wired and wireless, TCP/IP)** * Training in **ITIL v4 or higher** * Course in **Portuguese Language** (minimum 20 hours) Certifications and trainings may be submitted up to 90 days after hiring. ### **Main responsibilities:** * Second-level technical support **(CSTI\-N2\)**, on-site and remote * Registration, classification, and tracking of service tickets * Technical support during institutional events and user guidance * Diagnosis, maintenance, and installation of equipment and software * Assistance in validation and configuration of IT resources * Reporting incidents to supervisor and documentation of solutions ### **Compensation and benefits:** * **R$ 13.83 per hour worked** * **R$ 100.00 bonus per attended shift** (up to 10 per month) * ️ **Meal Allowance:** R$ 29.81/day worked * **Transportation Voucher** * ️ **Life Insurance** * ️ **SESC Membership Agreement** ✨ **Do you match the profile and want to join the team?** Apply now! Minimum Education: Bachelor's Degree Desired education:* Information Technology, Bachelor's Degree * Computer Science, Technical Course Languages:* English (Basic) * Portuguese (Advanced)