Description: * Completed High School; * Intermediate level in Office Suite; * Internet and Outlook. * Assist in the analysis of Level 1 complaints, PROCON and Reclame Aqui; * Support process improvement projects in collaboration with other company departments; * Collaborate in data analysis activities and in preparing reports/data presentations for the department; * Participate in internal and external audit processes; * Attend meetings with internal and external clients, including PROCON; * Report to company leadership with scenarios and actions aimed at achieving established goals for Level 1 complaints, PROCON and Reclame Aqui. 2511150202461603314