IT Support Analyst

Description

Job Summary: This role involves providing 1st and 2nd level technical support, managing IT systems, and ensuring operational efficiency of the IT environment. Key Highlights: 1. First- and second-level technical support to users 2. Administration of workstations and support for Windows servers 3. Monitoring of the IT environment and preventive action on incidents **Prerequisites:** * Technical or higher education in progress/completed in IT (Networks, Systems, Computer Science, or related fields); * Experience in technical support to users (1st and 2nd level); * Knowledge of networking (TCP/IP, DNS, DHCP, VPN, and Wi-Fi); * Experience with ticketing tools (e.g., GLPI or similar); * Basic knowledge of hardware and computer maintenance; **Responsibilities:** * Installation, configuration, and maintenance of IT systems, software, and equipment; * First- and second-level technical support (remote and on-site) to users; * Administration of workstations and support for Windows servers; * Configuration and support for networks (TCP/IP, DNS, VPN, Wi-Fi); * Monitoring of the IT environment and preventive action on incidents; * Ticket management via GLPI, ensuring SLA compliance; * Execution of backup and data recovery routines; * Support for ERP systems and user guidance; * Documentation of procedures and escalation of issues when necessary; * Other duties related to the position. **Compensation:** Competitive salary + R$ 700.00 meal allowance + Dental plan + Telemedicine health assistance + Wellhub.