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Job Summary: Professional responsible for humanized customer service, negotiation of fees and payment methods, and updating customer records in the system, while ensuring information security. Key Highlights: 1. Humanized and high-quality customer service 2. Negotiation and persuasion skills 3. Safeguarding the confidentiality and security of information Description: * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Ability to negotiate and persuade; * Prior experience in public-facing customer service is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health plans according to each plan's established policy; * Provide customer service considering all necessary information for conducting examinations, and following the company-defined process; * Negotiate fees and payment methods with customers (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. 2512040202181902791
