Description
Casa Marquez is seeking an **after-sales representative** to ensure an excellent experience for our customers.
We are looking for an organized, attentive, proactive individual with strong communication skills to monitor orders, assist customers, and guarantee humane and efficient service.
**On-site in Palmas – TO**
Responsibilities:
* Customer service via WhatsApp during the after-sales phase
* Logistics monitoring of orders
* Support in cases of delays, deliveries, and incidents
* Monitoring and organization of customized orders
* Confirmation of information and alignment with customers
* Ensuring customer satisfaction and service excellence
* Liaison with logistics and operations teams
* Daily organization of requests and follow-ups
Requirements:
* Strong written and verbal communication skills
* Proficiency with computers and systems
* Organizational skills and attention to detail
* Agility and empathy in customer service
* Basic Excel knowledge
Preferred Qualifications:
* Experience in customer service
* Experience in e-commerce or logistics
* Experience with WhatsApp Business and systems
* Basic knowledge of customer service tools (WhatsApp, email, spreadsheets, etc.)
* Organizational and disciplinary skills to manage multiple simultaneous interactions
* Proactive, courteous, and results-oriented profile
**What we offer**
* A collaborative and inspiring environment focused on excellence and humane service
* Growth opportunities within an expanding brand
* Bonus for achieving performance targets
Employment type: Full-time, CLT permanent contract
Salary: R$2.000,00 - R$2.500,00 per month
Benefits:
* Transportation allowance
Work location: On-site