Field Support Technician

Description

Job Summary: We are seeking a Level 3 Support Technician with rapid learning ability, end-user support experience, prioritization skills, agility in problem resolution, and leadership capability. Key Highlights: 1. Level 3 Support and end-user assistance 2. Ability to quickly learn and apply technical information 3. Lead and train less experienced team members Since 2011, we have been consolidating our position in the market as a company specialized in IT solutions, offering a portfolio of End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are a company recognized for the quality of our services, serving major market players and large IT clients, such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: ***\*Level 3 Support Technician\**** Opportunity Type: CLT; Work Model: On-site \- Indefinite period Palmeirante/TO. Monday to Friday \| Business hours. ***\*Responsibilities:\**** Level 3 Support; Ability to quickly learn and apply technical information; End-user support and understanding of technical requirements for services requested by the client; Availability for flexible hours and shifts; Strong sense of prioritization and agility to identify issues and propose appropriate solutions; Self-development capability and ability to work under pressure; Capacity to lead and train less experienced team members. ***\*Requirements and Qualifications:\**** Proven experience in IT Technical Support; In-depth knowledge of Hardware and Software, and Hardware and Software inventory; Easy access to the work location. Minimum Education: Technical Course Desired Education: * Systems Analysis and Development, Higher Education * Internet Technology, Technical Course * Informatics, Technical Course * Information Technology, Higher Education Driver's License: Category B Personal vehicle Willingness to travel * Meal Allowance * Life Insurance * Food Allowance * Medical Plan * Mileage reimbursement * Dental Plan * University Scholarship