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Job Summary: You will coordinate functions to support flawless service operations, ensuring compliance with processes and documentation, and collaborating with teams to achieve operational excellence. Key Highlights: 1. Support flawless service operations 2. Ensure compliance with processes and documentation 3. Focus on operational excellence and customer service **Job Description** ------------------------ **Are you ready to make it happen at Mondelēz International?** **Join our mission to lead the future of Snacking. Make It Matter.** You work at Mondelēz International Digital Services, coordinating your functions to support flawless service operations. In this role, you work with other employees to ensure that processes are followed and documented. **How You Will Contribute** When you receive a request relevant to your area of responsibility, you will review and coordinate activities to respond to that request, communicating progress to customers and scheduling meetings as appropriate, ensuring service quality. Strong technical writing skills are required in this role because you will write documentation and track subsequent processes. Additionally, you will manage the archiving and storage of documentation, ensuring Mondelēz International complies with applicable legal and data privacy requirements. You will also initiate and track activities as required by third-party vendors, ensuring data accuracy and timeliness, producing and analyzing reports as needed, recommending and taking action on opportunities for continuous improvement. **What You Will Bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: * Your specific process area * Working in a shared services organization * Operational excellence and customer service focus * Data processing, computer applications, or call center applications * Communication and interpersonal skills, with initiative * Analysis * Accuracy and organizational ability **More About This Role** **What You Need to Know About This Role:** **What Extra Ingredients You’ll Bring:** **Education / Certifications:** **Job-Specific Requirements:** **Travel Requirements:** **Working Hours:** **Relocation Assistance Available?** ------------------------------------ No relocation assistance available **Business Unit Summary** --------------------------------- ### **Mondelēz México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic, mouth-watering global brands such as** ***Trident*** **,** ***Oreo*** **,** ***Philadelphia*** **, and local treasures like** ***Clorets*** **and** ***Bubbaloo*** **. We are leaders in manufacturing cream cheese, powdered beverages, and confectionery — in fact, we produce seven out of every ten chewing gums consumed by Mexicans. Our growth is supported by state-of-the-art production facilities, such as our Puebla factory and Nuevo León HUB, which are the world’s largest chewing gum, candy, and biscuit factories by volume. You can buy our products at 900,000 locations across Mexico. We are also home to one of Mondelēz International’s 11 global technology centers — a specialized facility focused on chewing gum and confectionery that places us at the forefront of innovation and development in the country and drives our purpose of leading the future of snacking. We are pioneers in the country in healthy work-life balance practices, such as extended maternity leave, open workspaces, remote work, and flexible working hours.** Mondelēz International is an equal opportunity employer and all candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Employment Type** ------------------- Regular Service Operations (Delivery) Global Business Services
