Technical Support Supervisor (Contrata Líder)

Description

Job Summary: A professional directly responsible for managing technical support, ensuring operational efficiency, excellence in customer service, and customer satisfaction. Key Highlights: 1. Technical Support Management 2. Excellence in Customer Service 3. Customer Satisfaction An internet service provider is seeking a Technical Support Supervisor in Ipatinga. Contrata Líder is a platform that connects companies with qualified leaders and professionals. We focus on streamlining the recruitment and selection process for leadership positions. **Responsibilities:** Serve as the direct manager of technical support, ensuring operational efficiency, excellence in customer service, and customer satisfaction through monitoring of KPIs, team management, control of Service Orders (SO), and implementation of preventive and corrective actions. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 4,000.00 * Cost-of-Living Allowance * Performance-Based Bonus * Meal Voucher * Pharmacy Benefit Plan * Health Insurance * Dental Insurance * Life Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.