We are looking for people who are **passionate** about **education** and **technology**! We want you to thrive in an environment that demands the integration of **multiple competencies** and **experiences**, with a **results-oriented focus**, so we can leave our legacy in the world. If, like us, you’re passionate about education and technology, UOL EdTech is the place for you! **Check out this opportunity and join us as an \#EdTecher!** **Responsibilities and duties** * Provide proactive and reactive customer support, helping resolve issues, explain product benefits, and answer questions. * Ensure high levels of customer satisfaction by maintaining top-tier service standards. * Collect customer feedback and communicate it to internal teams to drive product improvements. * Assist customers in using the tools and resources offered by the platform. * Monitor Customer Experience metrics to evaluate performance. * Collaborate closely with Product, Technology, and Marketing teams to ensure a consistent customer experience. * Meet daily and weekly performance targets across channels. **Requirements and qualifications** * Bachelor’s degree in Business Administration, Marketing, Public Relations, or related fields. * Prior experience in customer service via Reclame Aqui, email, and chat channels. * Excellent written and verbal communication skills. * Problem-solving ability and capacity to handle challenging situations. * Familiarity with CRM (Customer Relationship Management) tools. **Additional information** **Additional information:** **To stand out in this role, it would be great if you also had:** * Prior experience with the **HubSpot** CRM tool. **We are a company that transforms lives through education powered by technology, offering a comprehensive ecosystem of solutions for students, educational institutions, and businesses.** We work hard to deliver the best digital learning experience, helping remove barriers, expanding access to quality education, and leaving our legacy in the world. UOL EdTech is part of Grupo UOL, a 100% Brazilian company that has been revolutionizing the digital universe since 1996; from this legacy, we carry credibility, pioneering spirit, and innovation in our DNA. **Discover our ecosystem** We offer a complete education ecosystem that transforms lives! Our business verticals are: * **For Students:** We provide the largest online study platform, facilitating daily access to knowledge, empowerment, and shaping people’s futures. In Brazil, we operate under the Passei Direto brand, and globally under the Studenta brand. * **For Companies:** We have two business lines: Learning.Rocks delivers a comprehensive solution to meet corporate training needs, combining technology and multi-format content; Qulture.Rocks supports companies in unlocking their teams’ potential through a people and performance management platform. * **For Educational Institutions:** We serve as the technological partner for major universities offering 100% online specialization courses, enrolling students across Brazil and worldwide. **We are passionate about education and technology** Technology is our fuel—we constantly seek disruptive, tech-driven solutions to break down barriers and bring our education solutions to every corner of the world! **The collective is stronger than the individual** We always pursue the best outcome—even if it means changing course. We’re on a long-term journey, building a sustainable, high-impact business. We are \#EdTechers, and this is our way of being and doing! **Our differences add up to fulfill our purpose** We believe diversity and plurality among people lead to extraordinary results! Therefore, we do not discriminate based on disability, gender, sexual/affectional orientation, race/ethnicity, age, origin, family composition, or appearance. **Discover the benefits of being an \#EdTecher** You’ll enjoy a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher. * Health and dental insurance. * Life insurance. * Partnerships with TotalPass and ZenKlub. * Extended maternity and paternity leave. * Childcare allowance. * Up to 50% discount on postgraduate programs and MBAs from leading institutions such as FIA, FAAP, and PUCRS. **And there’s more—take a look:** * Dress code: wear whatever makes you feel good. * \#TáDeParabéns: Birthday day off. * Baby gift: present for newborns. **Learn how our selection process works** Not all processes follow the same format—but most proceed similarly: * Application (the one you’re completing here on Gupy). * Interview with the Recruitment & Selection team. * Technical challenge—this may include a test, case study, portfolio presentation, or even a technical discussion with the team. * Interview with the area leadership. **Here’s an important tip for you** Put your best effort into each stage of the process—especially during application! We carefully review all applications, which may take some time. So, if you’re wondering about our response timeline, we kindly ask for your empathy. Everyone who applies to our openings receives feedback via Gupy—whether positive or negative. Please monitor your application status here and in your email inbox—including your spam folder—agreed? So, shall we transform lives through education powered by technology? **Join us as an \#EdTecher!**