CRM ANALYST

Description

Job Summary: Analyze data, optimize processes, and develop strategies to enhance customer experience, ensuring a positive and efficient customer journey. Key Highlights: 1. Work for the franchisor of Brazil's largest discount card 2. Focus on innovation and CX problem-solving 3. We value diversity and extend vacancies to PwD (Persons with Disabilities) **Description** **Application Period: 08/11/2025 to 08/15/2025** Have you ever considered working for the **franchisor** **of Brazil's largest discount card**, helping us build a more equitable and accessible world? That’s exactly what ALL of us offer here! We currently have an opening for a **SENIOR CRM ANALYST –** **CX (Customer Experience)**, remote work model, Monday through Friday, from 8:00 AM to 6:00 PM, with a 2-hour lunch break. Are you interested and available to be part of this? Our Recruitment and Selection team is dedicated to delivering the best possible candidate experience. We request that, in addition to attaching your resume, you complete all requested information immediately upon application. We prioritize communication via e-mail; therefore, please monitor your inbox and spam folder. **We value diversity! All** **vacancies are open to PwD (Persons with Disabilities).** Please review some additional important details before applying: **Responsibilities and Duties** Ensure the customer journey is positive, efficient, and aligned with company objectives. Analyze data, optimize processes, and develop strategies to improve customer experience. To succeed, you must demonstrate clear and effective communication, influence across cross-functional teams, adaptability, innovation focus, emotional intelligence, and decisive problem-solving in CX. **Requirements and Qualifications** **We’d love it if you bring the following** **competencies:** Bachelor’s degree in Engineering, Business Administration, Advertising, Communications, Marketing, Information Systems, or related fields; Proficiency in Microsoft Office Suite; Practical (hands-on) CRM experience; HubSpot experience (usage and configuration); Basic English proficiency for tool usage; Experience with metrics (CES, NPS, CAC, LTV, TTV, CHURN, TMA, and TME); Knowledge of Customer Experience (Customer Success and/or Relationship Management).