Description
Job Summary:
Coordinate the post-sales customer service department, ensuring customer satisfaction and loyalty, and participate in the development of strategies.
Key Highlights:
1. Coordinate customer service team activities
2. Ensure customer satisfaction and loyalty
3. Experience in team leadership and customer service
Position to coordinate the company's post-sales customer service department.
**Responsibilities:**
Coordinate customer service team activities;
Ensure customer satisfaction and loyalty;
Monitor and track performance indicators;
Identify opportunities for service improvement;
Participate in developing customer service strategies;
Provide support and guidance to the team;
**Requirements:**
Previous experience in customer service;
Knowledge of communication and negotiation techniques;
Problem-solving and conflict resolution skills;
Organization and proactivity;
Basic computer literacy;
Experience in team leadership.
Salary: R$3.000,00 - R$4.500,00 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work location: On-site