FWA Operator

Description

Job Summary: Professional responsible for data collection, installation/maintenance of FWA services, equipment retrieval in case of service cancellation, and customer database updates, providing effective customer service and support. Key Highlights: 1. Effective customer service and continuous support for FWA customers 2. Career leadership in both horizontal and vertical work environments 3. A people-centered workplace culture We are seeking an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment upon service cancellation, and update customer records with information provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies billing inquiries and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for uninterrupted FWA service. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with the company’s technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver payment slips to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for database updates; * In case of service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the local geography of the city; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs) **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Daycare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.