Customer Service Technician (B2C) (1)

Description

Job Summary: This professional will perform installation, repair, and maintenance of FTTH and FTTA telecommunications networks, ensuring service continuity and efficient customer service. Key Highlights: 1. Perform installations and repairs on FTTH and FTTA networks. 2. Carry out corrective and preventive maintenance on installed services. 3. Provide courteous and efficient customer service. Description: Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per the schedule); * Valid and up-to-date driver's license category B; * NR 10 and NR 35 certifications are desirable; * Technical experience and familiarity with installation and repair procedures for telecommunications networks; To join our team, the candidate will be challenged with the following responsibilities: * Conduct installation and repair services for FTTH and FTTA network technologies for residential customers; * Perform corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, such as slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room relocation); * Relocate equipment to a different address upon customer request; * Perform upgrades by replacing or adding devices when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure the telecommunications system and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper use of services; * Document and maintain records of network configurations. * Perform other duties related to the position, following the manager's instructions. 2512120202501618403