B2C Customer Service Technician

Description

Job Summary: The professional will perform installations and repairs on FTTH and FTTA telecommunications networks, carrying out maintenance, diagnostics, and courteous customer service. Key Highlights: 1. Experience in FTTH and FTTA network installation and repair. 2. Performs preventive and corrective maintenance on telecommunications services. 3. Provides technical and courteous customer support, resolving network issues. Description: Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays according to the schedule); * Valid and up-to-date driver's license (Category B); * NR 10 and NR 35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; To join our team, the candidate will be responsible for the following challenges: * Performing installation and repair services for FTTH and FTTA network technology for residential customers; * Conducting corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repairing/correcting service failures, whether due to slowness, Wi\-Fi issues, no connectivity, intermittency, etc.; * Removing cables and equipment from canceled customers to free up capacity for new customers; * Verifying access feasibility for the commercial team; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades by replacing or adding equipment when the customer changes their service plan; * Installing internal and external cabling and connections; * Testing cables and optical fibers; * Configuring the telecommunications system and, if necessary, escalating to the technical support team; * Diagnosing and resolving network issues; * Providing courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Documenting and maintaining records of network configurations. * Performing other duties related to the position, following the manager's instructions. 2512120202501618402