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Job Summary: Telecommunications professional responsible for the installation, repair, and maintenance of FTTH/FTTA networks, providing technical support and customer service. Key Highlights: 1. Experience in FTTH and FTTA network installation and repair 2. Focus on corrective and preventive service maintenance 3. Polite and efficient technical customer support Description: Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays as per the schedule); * Valid and up-to-date driver's license (Category B); * NR 10 and NR 35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; To join this team, the candidate will be challenged with the following responsibilities: * Perform residential customer installations and repairs for FTTH and FTTA network technologies; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room moves); * Relocate equipment to a different address upon customer request; * Perform upgrades by replacing or adding devices when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to the technical support team; * Diagnose and resolve network issues; * Provide polite and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations. * Perform other duties related to the position, following manager instructions. 2512120202501618404
