Customer Service Assistant

Description

Job Summary: We are seeking a professional for customer service and administrative support, focused on excellence, respect, and innovation, to help shape the future of education. Key Highlights: 1. Customer service and administrative support 2. Growth-oriented environment and success in education 3. Culture of respect, collaboration, and innovation We are looking for qualified professionals to join Grupo CEV, an education leader with 20 years of success. We value candidates who share our principles of excellence, respect, and innovation. If you have fresh ideas and skills to contribute, we want to meet you. Join us and help shape the future in an environment of growth and success. **Responsibilities and Duties** * Provide customer service via WhatsApp, email, and telephone, resolving inquiries and delivering information about the educational group’s services and platforms; * Send and organize information and materials regarding products and services, such as platform user manuals, payment guides, and activity schedules; * Assist in operating the TOTVS system, including recording customer interactions and updating customer data; * Provide administrative support to the billing department by organizing documents and information related to payments; * Register and update customer information in the system, ensuring accurate data for queries and financial processes; * Track and forward student and guardian requests to respective departments, such as finance and pedagogy; * Assist in organizing and sending institutional communications, such as newsletters, announcements, and deadline reminders; * Monitor and respond to messages and requests from students, guardians, and customers, ensuring timely handling; * Assist in organizing files and documents related to customer service and communication; * Promote events, such as course fairs, lectures, and others; * Provide support in administrative routines of the department, collaborating with the team on communication and service-related tasks; * Follow company-established procedures to ensure service quality and accuracy of provided information; * Perform other duties related to the position, as required by the department and manager’s direction. **Requirements and Qualifications** * Completed high school education; * Minimum 6 months of experience in related activities; * Basic knowledge of customer service systems and CRM (TOTVS or similar preferred); * Basic knowledge of Microsoft Office suite (Excel, Word, PowerPoint); * Proficiency in digital platform customer service (WhatsApp, email) and telephone; * Excellent verbal and written communication skills; * Interpersonal relationship and teamwork skills; * Organization, attention to detail, and proactivity; * Patience and empathy when dealing with customers; * Resilience to handle challenging situations. **Additional Information** Working Hours: Monday to Friday: 9:00 AM – 6:00 PM Saturday: 8:00 AM – 12:00 PM Grupo CEV is, first and foremost, a group of people who believe in education and whose core values are respect for others, results orientation, excellence, and innovation. Over the past 20 years, we have made a difference in many lives through our quality education—spanning early childhood education, university entrance exam preparation, undergraduate and postgraduate studies, public service exam preparation, and our educational publishing house present nationwide. At Grupo Educacional CEV, sharing knowledge enables us to build a legacy that innovates across all stages of learning. We have a united team driven by challenges, committed to our purpose: Transforming lives through education. For us, knowledge extends beyond classrooms, integrating all aspects of human development; therefore, we are committed to providing experiences that prepare students for future challenges. Here, we cultivate respect for others and diversity. **Our Commitment to Excellence:** We maintain high standards across all our brands, as our mission is to deliver educational solutions that transcend the conventional, preparing students to excel in their academic and professional journeys. **Culture of Respect and Collaboration:** For us, respect is the foundation of any successful community. Within the Group, every team member is valued. Collaboration is encouraged because we believe that together we achieve extraordinary results. **Results Orientation: Achieving Success Together!** Being results-oriented means more than simply meeting goals—it means consistently exceeding them. Therefore, at the Group, we encourage teamwork, recognizing that together we can surpass expectations across all our areas of operation. **A Legacy of Innovation** Innovation is embedded in Grupo CEV’s DNA. We continuously explore new teaching, learning, and development methods—from cutting-edge pedagogical approaches to advanced technological solutions. We are determined to lead the way in the digital transformation of education. Learn more about the companies comprising Grupo CEV: https://grupocev.com/