Relationship Leader

Description

Job Summary: Relationship Leader to manage front cashier and customer service operations, ensuring excellence in customer experience and team development. Key Highlights: 1. Lead the Front Cashier and Customer Service team and operations. 2. Focus on excellence in customer experience and employee development. 3. Monitor customer service metrics and implement continuous improvements. We are seeking a **Relationship Leader** to ensure excellence in our customers' experience, leading Front Cashier operations, Self-Service Kiosks (Kiosks), and in-store customer service processes. This professional will be responsible for coordinating the team, ensuring proper execution of cash register opening and closing procedures, supporting employee development, and guaranteeing agile, efficient, and high-quality service—always in compliance with Carajás policies. If you possess leadership qualities, a results-driven mindset, and passion for customer service, this opportunity is for you! **Key Responsibilities** * Lead the Front Cashier and Customer Service team, promoting organization, development, and performance monitoring. * Ensure cash register and store opening and closing according to established procedures. * Conduct daily equipment and operational resource checklists. * Perform financial collections and monitor treasury movements. * Ensure proper operation of checkout systems, self-service kiosks, and card machines. * Monitor billing processes, issuance of invoices, bank slips, and other documents. * Support corporate client registration processes. * Lead sales initiatives for the BradesCard. * Drive PIV activation by monitoring product availability and proposing actions to improve results. * Ensure product verification and testing processes at the front cashier. * Conduct internal communications via the information desk, contributing to smooth store operations. * Prepare work schedules, manage overtime banks, and plan team vacation schedules. * Monitor customer service metrics and implement continuous improvement actions. **Desired Knowledge** * Experience leading customer service, front cashier, or customer relationship teams. * Knowledge of customer experience strategies and metrics such as NPS, CSAT, Churn, and LTV. * Experience with CRM tools. * Intermediate Excel skills for report generation and metric analysis. * Knowledge of retail operations. * Ability to deliver training and develop teams. **Differentiators** * Experience in the Home Center, construction materials, or large-scale retail sectors. * Experience managing operational and customer experience metrics. * Experience managing Front Cashier operations. Minimum Education: Bachelor's Degree Preferred Fields of Study: * Marketing, Bachelor's Degree * Advertising and Public Relations, Bachelor's Degree * Business Administration, Bachelor's Degree * Life Insurance * Product Discounts * TotalPass * Corporate University * Birthday Day Off * Meal Voucher * Medical Assistance * Free Telemedicine * Dental Assistance * Free Tele-nutrition * Free Tele-psychology