Position: Technical Coordinator Company: Technology: Location: Teresina\-PI Application: curriculosintelit@gmail.com Responsibilities: 1\. Supervise and distribute technical support tickets (internal and external). 2\. Monitor the company's network infrastructure, identifying and resolving failures. 3\. Plan technician travel routes, considering costs, distance, and priority. 4\. Monitor equipment inventory, place purchase requests, and manage stock control. 5\. Assist technicians and staff with questions regarding equipment and network operation. 6\. Oversee maintenance services for equipment and infrastructure. 7\. Ensure implementation of safety best practices and proper use of PPE by the team. 8\. Generate management reports on service tickets, assets, inventory, maintenance, and technical support. 9\. Adapt operational processes to new technologies, aiming for efficiency and cost optimization. 10\. Conduct meetings with suppliers, clients, and team to align requirements. 11\. Manage people (training, performance monitoring, and support for internal demands). 12\. Ensure proper care and preservation of equipment and assets under responsibility. Required Qualifications: Field of study: **Logistics, Computer Networks, Information Science, Information Technology. Experience:** Team and process management experience; * Experience with technical support routines and IT environment administration, including ticketing systems (such as TomTicket, Zendesk, or similar); * Strong experience in technical support/logistics/network infrastructure; * Knowledge and experience in computer networks (configuration, maintenance, and monitoring of LAN, WAN, Wi\-Fi, routers, and switches); * Knowledge in server configuration and maintenance (Linux and Windows); * Familiarity with network monitoring tools (Zabbix, PRTG, The Dude, etc.). Desired Qualifications: * Knowledge of information security (firewall, corporate antivirus, backups). * Experience with installation and maintenance of transmission and multimedia equipment (TVs, modems, antennas, cameras, etc.). * Experience with spreadsheets, performance dashboards, and office applications (especially email and reporting). * Knowledge of IT infrastructure (servers, cabling, connectivity) Employment Type: Full-time CLT Salary: R$3\.000,00 \- R$4\.500,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance