If you are looking for professional development in an Italian multinational, AlmaViva is the place for you! We are a reference in Customer Relationship Management for various strategic clients in the market for whom we act as BPO. Your challenges will be: * Responsible for first-level support to company platforms and users; * Analyze operational issues; * Provide telephone support; * Understand the technical requirements of requested services; * Act according to technical knowledge of the service. What we ask for: * Technical education in computer science is desirable, * Basic knowledge of hardware, software, and telephone equipment, understanding of TCP/IP. * Committed to delivering tasks on time * Organized to be efficient in delivery, * Methodical to continuously improve processes What we offer: * Competitive market benefits * Professional development Minimum Education: High School (Secondary School)