Job Summary: Technical support professional responsible for telephone support, remote access, software installation, incident tracking, and user training. Key Highlights: 1. Provide technical support and assistance to users 2. Install software and updates 3. Monitor and resolve incidents and service requests **Primary Activity Description:** Provide telephone support to users following the knowledge base or performing remote access to resolve issues; install software and updates per projects and requests; monitor, prioritize, escalate, classify, categorize, resolve, and close incidents, service requests, or events. Train users on available applications. Register network access and usage based on client-provided forms and instructions. **Requirements:** Bachelor's degree in a related field, completed or in progress; Experience in service desks within operational environments; Proven knowledge of Microsoft Windows 10 and ITIL. Official HDI course: Support Center Analyst. Proven problem-solving skills in networking; Knowledge of operating systems (MS Windows); Knowledge of digital certificate usage; Knowledge of preparing reports and knowledge base documentation; **Preferred Qualifications:** Certifications or courses in areas such as Linux, information security, servers, technical support, or structured cabling. Employment Type: Full-time, Permanent (CLT) Salary: R$1.800,00 - R$2.100,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Selection Question(s): * Please provide your CID
João Silva
Indeed · HR
João Silva
Indeed · HR
