Technical Support Representative | Timbó

Description

Job Summary: Our Technical Support team is seeking professionals who can remotely assist customers in resolving questions and technical issues related to service functionality, with a strong focus on service delivery and issue resolution. Key Highlights: 1. Remote customer support and resolution of technical issues 2. Focus on excellence in customer service and adherence to SLA deadlines 3. Pursuit of innovation and adaptability in support processes When our customers have questions or encounter technical issues with our services’ functionality, our Technical Support team springs into action to provide remote assistance. If you’re skilled in equipment configuration and networking—or eager to learn about these topics—you’re a perfect match! We want your resume in our inbox now! :) **This and all other job openings are available for People with Disabilities (PcD)** **Responsibilities and Duties** * Provide customer support via communication channels; * Generate and communicate the support protocol number to the customer; * Identify and resolve customer requests; * Conduct basic troubleshooting tests with customers to diagnose issues; * Escalate to Level 2 Analysts when required; * Identify and ensure compliance with SLA deadlines for dedicated customers, interconnection services, or government clients; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim to resolve issues during the customer’s first contact; if not possible, escalate to the responsible department; * Adhere to company-established deadlines and regulations, as well as applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networking and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovation mindset. **Education:** Completed high school. Technical or higher education in a related field is considered a plus. **Additional Information** **Work Schedule During Training Period (approximately 20 days):** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 **Work Schedule After Training:** 07:00 to 12:00 and 12:00 to 19:00 (12x36 shift schedule) Opportunity to work in Timbó/SC and surrounding areas. ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Network Agreement Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance Profit-Sharing Program (PPR) Five-Year Service Award Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for residential, business, and government customers. We embrace an innovative mindset, combining cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this is achieved through strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique, simplifying people’s lives since 1997! **All our job opportunities are open to People with Disabilities** ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Network Agreement Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR \- Profit-Sharing Program Five-Year Service Award Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique