Operational Control Leader | Timbó

Description

Hi! Do you believe there’s always a different and better way to do things? Join us in innovating and growing at Unifique! We’re looking for an engaged and creative individual. Did you read this description and feel you can contribute? Send us your resume! **This and all other listed positions are open to persons with disabilities (PcD)** **Responsibilities and duties** * Conduct feedback meetings and performance evaluations for the team; * Monitor and evaluate the official customer service channels of the company; * Identify training needs within the company; * Ensure adherence to customer service response and issue resolution deadlines; * Prepare departmental and team productivity and efficiency reports; * Follow and implement the company’s quality standards; * Ensure customer service teams are trained and qualified for their roles; * Relay information to superiors whenever necessary. **Requirements and qualifications** **Skills:** Customer experience knowledge; Communication; Microsoft Office suite; Knowledge of management and agile methodologies (SCRUM, Kanban, Ishikawa). **Education:** Completed or ongoing undergraduate degree in Business Administration, Telecommunications, or related fields. **Additional information** **Working hours:** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 Opportunity for on-site work in Timbó. ### **Benefits for those who work here** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve been guided by customer centricity, delivering telecommunications solutions for households, businesses, and government entities. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were born in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us in shaping the future! Unifique—simplifying people’s lives since 1997! **All our opportunities are open to persons with disabilities** ### **Benefits for those who work here** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique