CASHIER SUPERVISOR | SECOND SHIFT

Description

Job Summary: Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding the team and serving customers to ensure excellence and accuracy. Key Highlights: 1. Coordinate front-desk cashier activities and guide the team 2. Ensure excellence in customer service and financial accuracy 3. Develop and motivate the team through feedback and training About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing system loads on PDVs and scales; checking prices; providing and clarifying inquiries; monitoring cashier transaction discrepancies (monetary movements and loss prevention); organizing informative and supportive meetings; and handling diverse customer requests; Ensure accurate execution of daily cashier cash withdrawals and closings, including physical cash counting and reconciliation with the system, to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses by proactively minimizing bag waste, potential thefts, and ensuring rapid returns of perishable items, etc.; Manage personnel matters related to shift scheduling, time banks, vacations, and other work-hour-related demands, by reviewing managerial reports provided by the HR department and advising employees accordingly; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum academic qualification:** Completed high school **Specific knowledge:** Cashier operations, financial transactions **Additional information:** Fully on-site position **Work location:** Rua Hermann Tribess, 1026 \- Tribess, Blumenau \- SC, 89057\-300 **Working hours:** 13:00–15:00, 17:00–22:20 **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Shopping Discount Program (Group Stores) Life Insurance * Position available for persons with disabilities (PwD)