LIVE! is looking for a dynamic and committed professional to take on the position of Systems Support Analyst at our company. Requirements: Bachelor's degree completed or in progress in Systems Analysis and Development, Computer Science, Software Engineering, or related fields; Basic knowledge of SQL (queries, inserts, updates); Understanding of relational database concepts (MySQL, SQL Server, PostgreSQL); Experience providing technical support to users (on-site, remote, or via tickets); Understanding of programming logic and system modeling; Familiarity with ERP systems, CRM, or corporate web platforms; Knowledge of Windows and Linux operating systems; Proficiency with ticketing tools (Help Desk, GLPI, etc.). Responsibilities: Receive and log user requests through help desk systems, email, or call/Teams; Analyze and resolve first and second-level incidents related to corporate systems; Guide users on the correct usage of systems and available features; Identify errors or failures and forward them to development or infrastructure teams when necessary; Monitor the complete ticket lifecycle, ensuring user feedback and satisfaction; Perform basic testing on new versions, fixes, and system updates; Validate data and reports, ensuring information integrity; Monitor system operations and report outages; Run database queries to verify information or correct simple inconsistencies (basic SQL); Document procedures and solutions in the internal knowledge base; Support training and user capacity-building sessions on new features; Map recurring issues and propose process improvements; Participate in acceptance testing of new systems or versions; Collaborate with development teams in analyzing reported errors; Monitor SLA and support performance indicators; Update spreadsheets and reports on tickets and system status; Communicate scheduled updates and maintenance to users; Interact with other departments (infrastructure, development, product) for integrated problem resolution. All our opportunities are available to people with disabilities (PCD). LIVE! welcomes you with open arms. Join our team and grow with us! Minimum Education: Bachelor's Degree * Gympass * On-site restaurant * Transportation allowance * Health insurance * Running group * 50% discount on LIVE! products purchased via E-commerce * Yoga classes * Partnership with SESI