Job Summary: We are seeking a professional to work in infrastructure, focusing on customer support, resolving complex problems, managing projects, and contributing to the team’s knowledge base. Key Highlights: 1. Solving high-complexity infrastructure problems. 2. Managing end-to-end projects and delivering customer support. 3. A collaborative environment with horizontal and participatory management. At Redix, our team is talented, good-humored, collaborative, and focused on practical and innovative problem-solving. We seek individuals who identify with our horizontal and participatory management style, centered on customer peace of mind—a unique approach only Redix offers. If you enjoy tackling high-complexity infrastructure challenges and staying constantly updated with emerging technologies, this is an excellent opportunity for you. This professional focuses on delivering high-quality support, resolving high-complexity problems, managing end-to-end projects, and supporting the infrastructure team’s knowledge base and development. Do you identify with this challenge? Then join our Tchurma! **RESPONSIBILITIES:** Handle high-complexity service tickets, lead resolution efforts, and provide feedback to customers. Respond to crisis situations. Work on high-complexity projects. Log activities in service desk and project management systems. Create technical articles for the knowledge base. **REQUIREMENTS:** Advanced Linux expertise (troubleshooting, service implementation and configuration); Experience creating/manipulating Shell scripts; Experience with IaC tools such as Ansible and Terraform. Proficiency in concepts such as LVM, LUN, Multipath, iSCSI/Fibre Channel/SAS. Knowledge of virtualization and virtualization tools (VMware/OLVM). Knowledge of TCP/IP networking and firewalls. Apache, DNS, DHCP, Zimbra. Knowledge of network services: DNS, DHCP, Email. Experience handling crises. LPI Level 1 certification. Technical English. **PREFERRED QUALIFICATIONS:** Intermediate knowledge of Windows Server. LPI Level 2 or 3 certifications (Linux Professional Institute). AWS Solutions Architect – Associate certification. AWS SysOps Administrator certification. CKA (Certified Kubernetes Administrator) certification. CKS (Certified Kubernetes Security Specialist) certification. Docker Certified Associate (DCA) certification. **WE OFFER:** Multi-benefit card — no payroll deduction — for supermarket shopping or a nice lunch. Health insurance — 100% covered by the company for the employee. Dental insurance — 100% covered by the company for the employee. Life insurance. Semi-annual bonus. Education investment — knowledge is never enough. Childcare assistance for parents. Wellhub to maintain your health. Horizontal Management — here we do things differently, with collaboration and autonomy in decision-making and project execution. Company tenure recognition — celebrating milestones is always meaningful. Relaxed environment. Team interaction and integration initiatives — those enjoyable moments. Massage Day — the most anticipated 15 minutes of every week. Day off — choose when to celebrate your birthday without working. Fresh fruit daily — just help yourself! Relevant conversations — those self-awareness and individual well-being chats.