IT Assistant

Description

Job Summary: We are seeking an IT Assistant to provide technical support to users, install and configure equipment and software, and organize technological resources to ensure business continuity. Key Highlights: 1. Provide technical support to users (remote and/or on-site) 2. Assist in preventive and corrective maintenance of equipment 3. Support the IT team in applying best practices for information security **JOYn RH** is a recruitment consultancy specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the position:** We are looking for **an IT Assistant** to deliver technical support to users within our client's company, contributing to the smooth operation of technological resources and IT infrastructure. This professional will be responsible for assisting in resolving technical incidents, installing and configuring computers, software, and peripherals, as well as supporting the organization and management of IT assets—ensuring operational continuity and high-quality internal service delivery. **Responsibilities:** * Provide technical support to company users (remote and/or on-site); * Perform initial installation and configuration of computers, software, and peripherals; * Log, track, and resolve support tickets; * Assist in preventive and corrective maintenance of equipment; * Support inventory control and organization of IT equipment; * Contribute to documentation of departmental procedures and activities; * Support the IT team in applying best practices for information security. Requirements: * Technical or undergraduate degree in progress in Information Systems, Computer Science, Networking, or related fields; * Proficiency in Windows 10/11 and Microsoft Office suite; * Basic networking knowledge (TCP/IP, DHCP, DNS); * Basic computer and peripheral maintenance skills; * Prior experience in technical support, Help Desk, or Service Desk roles; * Familiarity with Active Directory (password resets, account unlocks, group membership); * Basic information security knowledge; * Experience managing IT equipment inventory. Benefits: Environment & Well-being: Monthly birthday celebrations Internal marketing initiatives Relaxed environment, no dress code Fresh fruits replenished weekly Fully stocked fridge with coconut water, soft drinks, alcoholic and non-alcoholic beverages Available coffee machine offering traditional and specialty coffees B.blend beverage station featuring a variety of drinks (sparkling water, coffees, teas, soft drinks, juices, hot chocolates, and energy drinks) Happy Hour every Friday starting at 5:00 PM, fostering team integration ️ Food & Transportation: Meal Allowance (Caju): R$ 36.14 per day Transportation Benefit (Blumob) or Fuel Allowance (Caju): R$ 11.00 per day Important: Meal and transportation/fuel benefits incur no payroll deductions Health & Quality of Life: SESC Health Plan: access to gyms, cultural activities, leisure, courses, workshops, medical and dental care Partnership with fitness centers offering special discounts Discounted online therapy sessions with partner psychologist Growth & Development: Career development plan with growth opportunities Education Assistance: 50% cost coverage Access to e-learning platforms for professional development