Job Summary: Responsible for providing technical support to users, ensuring the proper functioning of equipment and systems, and supporting the technological infrastructure to maintain business operations. Key Highlights: 1. On-site and remote technical support for users 2. Preventive and corrective maintenance of equipment 3. Information security support and technological improvements Professional Profile – IT Assistant Responsible for providing technical support to users, ensuring the proper functioning of equipment and systems, and supporting the technological infrastructure. Job Mission Ensure full functionality of the organization’s technological resources by delivering agile and efficient user support and contributing to uninterrupted business operations. \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Main Responsibilities * Provide on-site and remote technical support to users. * Install, configure, and update software and operating systems. * Perform preventive and corrective maintenance on computers and peripherals. * Configure and provide basic network support (internet, routers, printers). * Manage IT equipment inventory. * Open and track technical service tickets. * Support information security (antivirus, backups, permissions). * Assist in implementing technological improvements. \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Technical Competencies * Knowledge of operating systems. * Microsoft Office suite and corporate tools. * Basic networking concepts (TCP/IP, DNS, file sharing). * Hardware maintenance. * Printer and mobile device support. * Basic information security concepts. * Experience working in a Helpdesk team environment. \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Behavioral Competencies * Strong communication skills * Patience and teaching ability * Organization * Proactivity * Problem-solving ability * Teamwork * Agility \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Recommended Education * Technical or undergraduate degree in progress/completed in: o Information Technology o Systems Analysis and Development o Computer Networks o Computer Science or related fields \_\_\_\_\_\_\_\_\_\_\_\_\_\_ Preferred Qualifications * Experience with ERP systems. * Familiarity with ticketing tools (Service Desk). * Basic understanding of LGPD. Compensation: R$3\.015,00 per month Benefits: * Fuel allowance * Free parking * Meal allowance * Meal voucher * Transportation voucher Work Location: On-site