Description: Skills: Knowledge of networks and maintenance, logical reasoning; Good communication; Flexibility and adaptability to business, people, and processes; Innovation mindset. Education: High school diploma. Technical or higher education in the field is considered a differential. * Assist customers through communication channels. * Generate and inform the customer service protocol number. * Identify and seek resolution for customer requests. * Perform basic tests with customers for problem diagnosis. * Seek assistance from Level 2 Analysts when necessary. * Identify and ensure compliance with SLA deadlines for dedicated clients, interconnection, or government. * Forward service requests to the Maintenance department when physical issues are identified that cannot be resolved remotely. * Aim for resolution during the customer's first contact. If not possible, forward to the responsible department. * Respect deadlines and rules established by the company or legislation. 2510180202231439730