Support and Implementation Analyst (ATS)

Description

Job Summary: Professional responsible for ATS solution implementation and support, ensuring customer satisfaction through rigorous testing and technical representation. Key Highlights: 1. Implement HR solutions, from candidate attraction to selection. 2. Collaborate on continuous product improvement and customer experience enhancement. 3. GPTW-certified company focused on growth, learning, and diversity. Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and evolving the tech ecosystem. A GPTW-certified company proud of its people, committed to offering growth journeys, learning opportunities, and valuing diversity of people and perspectives. Because it’s more than a job—it’s a Senior opportunity. **ABOUT THE CHALLENGE:** This opportunity is to join a team focused on ATS solution implementation and delivering high-value solutions to customers. We seek a professional who will be responsible for ensuring successful implementation, ongoing support, quality assurance through rigorous testing, and technical representation of solutions—guaranteeing maximum customer satisfaction. We implement and deliver our solutions designed to cover the full HR journey—from candidate attraction, retention, screening, and selection. A complete solution to enhance Recruitment and Selection and provide our customers with an excellent user experience while delivering solutions that accelerate business growth. **Key Responsibilities:** * Plan and execute solution implementations according to client specifications; * Configure systems, performing necessary integrations and parameterizations; * Conduct training sessions for end users and system administrators; * Provide high-level technical support to resolve customer issues and inquiries; * Maintain communication with customers to ensure efficient issue resolution; * Document solutions and create troubleshooting guides for future reference; * Develop and execute test plans to ensure functionality and quality of implemented solutions; * Identify, report, and track resolution of bugs and defects; * Collaborate with the development team to continuously improve product quality; * Serve as the primary technical point of contact for customers, providing strategic consultation and support; * Prepare implementation effort estimates; * Identify and detail specific requirements not natively supported by the solution, demonstrating development feasibility and estimating required time. **WHAT WE EXPECT FROM YOU:** * Experience in system implementation and end-user technical support; * Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences; * Completed or ongoing undergraduate degree in Business Administration or related fields. **WHAT MAY STRENGTHEN YOUR APPLICATION:** * Knowledge of Recruitment and Selection processes; * Project management experience; * Experience with Agile methodologies; * Familiarity with Senior’s products. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR—Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass—Gym and wellness benefit; * OnHappy—Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet assistance; * Senior Corporate University; * Career development plan. **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique—offering opportunities inclusive of diverse people and thoughts. This is how we achieve outstanding results that drive customer success, powered by incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for business management. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—Empower People and Accelerate Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: