Job Summary: We are seeking a proactive, organized, and analytical Support Technician to ensure agile and efficient service delivery, provide technical support, and guide users on system usage. Key Highlights: 1. Agile and efficient customer and reseller support 2. Technical support, clarifying doubts and guiding users on system usage 3. Proactive, organized, and analytical profile We seek a Support Technician with a proactive, organized, and analytical profile, capable of ensuring agile and efficient service delivery to customers and resellers. This professional will be responsible for providing technical support, clarifying doubts, and guiding users on system usage, ensuring service quality and customer satisfaction. **Responsibilities:** Provide customer and/or reseller support via chat, phone, and email; Deliver technical support, clarify doubts, and guide users on system usage; Perform remote access to analyze, verify, and test reported issues; Log and track internal tickets, ensuring proper progress of requests; Keep customers informed about the status and progress of their requests. **Desired Profile:** Strong verbal and written communication skills; Responsibility and commitment to deadlines and tasks; Proactivity in identifying and resolving issues; Organization and effective task management; Dynamism in customer interactions and task execution; Analytical mindset for diagnosing and addressing technical issues; Attention to detail; Ability to interact professionally and courteously with the public. **Essential Technical Knowledge:** Experience in customer service and helpdesk support; Knowledge of or experience with the Único Folha or Novo Visual payroll systems is a plus. **Education (Pursuing):** Human Resources, Accounting Sciences, or related fields. Compensation: Up to R$3.000,00 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Free parking * Meal allowance * Food allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
