ADMINISTRATIVE ASSISTANT

Description

Job Summary: The Customer Service Assistant is responsible for serving the public by providing information, clarifying doubts, and directing requests with a focus on excellence in customer experience. Key Highlights: 1. Multichannel service: in-person, telephone, and digital 2. Focus on excellence and quality of customer experience 3. Registration, tracking, and updating of requests **Job Description:** ---------------------- The Customer Service Assistant is responsible for serving the public in person, by telephone, and through digital channels, providing information, clarifying doubts, registering requests, and directing demands to the relevant departments. The role emphasizes service excellence, ensuring agility, courtesy, and quality in the customer experience. **Desired Qualifications:** -------------------------- Provide in-person, telephone, and email or other communication channel support; Receive and guide customers, users, and visitors; Register, track, and update requests in the system; Provide information and clarify doubts regarding services and procedures; Forward requests to responsible departments and monitor their resolution when necessary; Organize documents, files, and administrative controls related to service delivery; Prepare reports and maintain updated records; Comply with company-established norms, internal procedures, and quality standards. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Meal allowance * Transportation allowance * Attendance bonus * Salary advance * Pharmacy benefit plan * Attendance award * Dental plan **Work Location:** ---------------------- Florianópolis \- SC **Working Hours:** ------------------------ 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM \- Monday to Saturday