Description
Job Summary:
Collections Analyst focused on negotiation, analysis of delinquent customer portfolios, and financial recovery while maintaining customer relationships.
Key Highlights:
1. Solid experience in collecting and negotiating complex debts.
2. Experience in portfolio analysis and financial indicators.
3. Focus on financial recovery and customer retention.
Responsibilities and Requirements
\* Analyze delinquent customer portfolio (aging list)
\* Classify customers by risk level and probability of recovery
\* Prioritize actions based on value, due date, and payment history
\* Identify patterns of delinquency and propose improvements
\* Conduct complex debt negotiations
\* Formalize payment agreements
\* Assess feasibility of proposals and concessions
\* Focus on financial recovery and customer retention
Requirements
Education: Completed or ongoing undergraduate degree in Administration, Accounting, Economics, or related fields
Experience:
Solid experience in collections and negotiation
Experience in portfolio analysis and financial indicators
Technical Skills:
\* Intermediate/advanced Excel (VLOOKUP, pivot tables, etc.)
\* ERP/financial systems
\* Negotiation and credit recovery techniques
\* Basic knowledge of credit analysis (preferred)
\* Behavioral Competencies
\* Analytical thinking
\* Strong negotiation skills
\* Assertive communication
\* Decision-making ability
\* Results-oriented mindset
\* Emotional intelligence
Employment Type: Full-time CLT, Freelance / PJ
Benefits:
* Health insurance
* Dental insurance
* Childcare allowance
* Education allowance
* Internet allowance
* Partner programs and commercial discounts
* Free parking
* Life insurance
* Transportation allowance
Work Location: On-site