Customer Support Analyst - CS

Description

Job Summary: Customer Support Analyst - CS who will provide active support to customers, ensuring satisfaction and retention, while also interacting with internal and external departments to ensure smooth processes. Key Highlights: 1. Active customer support and retention 2. Interaction with internal and external teams 3. Bug resolution and technical follow-up Provide active customer support, ensuring their satisfaction and retention; Monitor messaging applications and other communication channels to continuously support partner operators and clinics; Open and track technical bug documentation; Interact with internal and external departments to ensure process efficiency; Perform other duties related to this position. **Position:** Customer Support Analyst \- CS **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service **Working Hours:** 220 **Number of Positions:** 1 **Benefits:** CAJU credit card meal allowance: BRL 28.00 per workday. **Unimed Health Plan:** The company covers 70% of the cost after 3 months of employment, and 100% of the monthly premium after 1 year. **Uniodonto Dental Plan:** The company covers 100% of the monthly premium. **Gympass:** Access to gyms with discounts. **Fresh Fruits:** We provide fresh fruits daily to promote a healthy work environment. Discount plan at Raia and Drogasil pharmacies, up to 60%. Life insurance fully covered by the company. Ampliteca. Amplipet. Training cost assistance. Birthday day off. **Requirements: Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor's degree or currently enrolled in technology or exact sciences fields; Familiarity with technical support tools, ticket management, and task management systems. Database knowledge is desirable; Information extraction and report generation experience is a plus. **Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor's degree or currently enrolled in technology or exact sciences fields; Familiarity with technical support tools, ticket management, and task management systems. Database knowledge is desirable; Information extraction and report generation experience is a plus.