Description: * High school diploma; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculations. Skills * Communication: Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * Social: Interpersonal relationships; Teamwork; Ability to deal with the public; Friendliness. * Behavioral: Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization. * Follow work instructions as specified in the company's standard operating procedure manual; * Keep equipment and workspace organized and well-maintained; * Assist customers by providing all necessary support services, in person or via phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documents, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for patients who missed their visits; * Receive customer payments for services rendered and record transactions in the management system; * When handling cash, provide an account of the day's transactions to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers and companions while they wait; * Promote thematic and promotional campaigns to customers, guiding them through procedures, clarifying questions, distributing gifts, etc.; * Regularly check ambient temperature and background audio, including TV and radio in waiting rooms; * Accurately record and clearly relay messages to relevant departments/sectors within the company; * Monitor PBX operations and redirect incoming calls to appropriate departments; * Occasionally contact new patients to schedule their first appointment; * Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. 2510310202231841662