* ### **Job Description** Job Mission: Provide full customer support via telephone and WhatsApp, resolving inquiries regarding orders, delivery timelines, exchanges, or returns. Inform customers about order status, potential delays, or logistical issues, offering appropriate solutions. Assist in generating logistics performance reports and customer service metrics. Technical Requirements: Preferred: Knowledge of logistics management systems (SSW) and basic Excel skills. Behavioral Requirements: Good communication; Productivity; Teamwork; Interpersonal skills; Attention; Concentration; Proactivity; Ability to solve problems under pressure; Organization; Customer focus and sense of urgency. * ### **Field of Work:** Administration * ### **CBO Position Code:** Transport Logistics Assistant * ### **Education Requirement:** Completed High School (Secondary Education) * ### **Additional Benefits** + Fuel allowance + Life insurance + Transportation voucher * ### **Contract Type** Indefinite-term employment (CLT) * ### **Work Format:** On-site * ### **Other Information** Must the candidate be available for travel? No Accept candidates without experience? No Working days: Monday to Friday Business hours Workload: 44 hours per week