*Are you looking to develop your career and work as a Support Analyst at a leading Technology company? Join us!* Thomson Reuters combines intelligence, technology, and human expertise to deliver reliable answers that help professionals make confident decisions and better manage their businesses. We help reinvent the way professionals work; our team of experts brings together information, innovation, and insight to unravel complex situations in Tax, International Trade, Accounting, and Legal markets, supporting our clients in decision-making. **About the Role** About the Role In this role, as a *Support Analyst*, you will: * Provide customer support via phone and web for the Domínio System, focusing on quick resolution and delivering the best possible experience. * Answer questions regarding system performance. * Enhance the customer experience by improving service delivery timeliness, achieving average response time (based on agreed product/process), and ensuring high-quality service. * Be responsible for managing a ticket-based support queue. * Identify opportunities where existing processes can be improved or simplified. **About You** About You For this position, we are seeking professionals with the following Skills & Experience: * Technical IT degree or currently enrolled in at least the 2nd year (Information Technology programs) * Experience in customer service routines. * Technical knowledge – hardware and software, network configuration, WTS, computer maintenance, Linux operating system. * Desired: familiarity with the Domínio System. \#LI\-TR1 **What will we offer you?** * **Hybrid Work Model:** We have adopted a flexible hybrid work environment (2\-3 days per week in the office, depending on the role) for office-based roles, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** ""Flex My Way"" consists of a set of policies designed to facilitate the management of personal and professional responsibilities, whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies build upon our flexible work approach, allowing employees to work from anywhere for up to 8 weeks per year, promoting an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to face future challenges and deliver real solutions. Our ""Grow My Way"" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans including medical and dental coverage, two corporate mental health holidays, performance-based incentive programs, and resources supporting mental, physical, and financial well-being. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live by our values: obsession with our customers, compete to win, challenge (your) our thinking, act fast and learn fast, and together we are stronger. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making a Real Impact in the World:** We are one of the few global companies that assist our clients in the pursuit of justice, truth, and transparency. By working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and providing trustworthy and impartial information to people around the world. **Who We Are** Thomson Reuters informs the way forward by bringing together trusted content and the technology that people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions they need to make informed decisions and help institutions in their pursuit of justice, truth, and transparency. Reuters News Agency, part of Thomson Reuters, is a world leader in journalism and trusted news. We rely on the talent of 26\.000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally within flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under threat, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we value the unique knowledge, perspectives, and experiences of all employees to achieve our business goals. To ensure we can do so, we seek talented and qualified individuals across all our operations worldwide, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, affective-sexual orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accessibility for individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable legislation. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com.