**Next Fit** is the software transforming fitness business management in Brazil. We already serve over **16,000 gyms, studios, and boxes** nationwide, supported by a team of **+200 collaborators** who believe in the power of technology to drive real impact. We are experiencing **rapid growth**, offering numerous opportunities for those eager to grow alongside the company. If you love technology, enjoy learning new things, and find satisfaction in **solving problems and helping people**, this role could be your next professional step. We’re looking for new talent to join our **Technical Support team**. No prior experience in this field? That’s okay! At Next Fit, we value **a strong desire to learn, proactivity, and commitment**. Here, you’ll benefit from **structured training, close mentorship from the team, and continuous support**, enabling you to develop technically and advance your career. ✨ **What will be your mission?** On a day-to-day basis, you’ll be responsible for ensuring our customers have a **positive and successful experience** with our software. Your main responsibilities will include: * Assisting customers across multiple channels, addressing questions and requests related to system usage; * Identifying and understanding customer needs, providing clear guidance and effective solutions; * Supporting the resolution of technical issues, ensuring responsiveness and high-quality service; * Tracking tickets and requests, maintaining organization and focusing on delivering the best possible customer experience; * Delighting our customers in every interaction, strengthening their relationship with Next Fit. **Why is Next Fit an excellent place to grow?** * A collaborative environment with constant knowledge sharing; * A structured development path, internal training programs, and team support; * Real opportunities for professional growth and advancement; * Direct exposure to technology and innovation in the fitness market. Take the next step toward building a solid career in technology—and join the **purple legion**! Minimum Education: High School Diploma