Commercial Customer Service Assistant

Description

Job Summary: Responsible for processing orders, returns, and partnerships, providing support to representatives and internal teams with administrative requests. Key Highlights: 1. Support for representatives and customer service. 2. Opportunity for professional development and career growth. 3. An environment that values continuous education and well-being. **Neighborhood: Fidélis.** **Working Hours:** Monday to Thursday, 7:30 AM to 5:30 PM; Friday, 7:30 AM to 4:30 PM. **Your Main Responsibilities:** * Processing orders, returns, and partnerships; * Supporting representatives by providing assistance, conducting onboarding, and delivering training; * Supporting the internal team and handling other administrative tasks. **Requirements to Apply:** * Strong communication skills and confidence; * Intermediate or higher proficiency in Microsoft Office Suite; * Availability for overtime during month-end closing: last day of the month (may include weekends). **Nice-to-Have Qualifications:** * Familiarity with the Sapiens ERP system (Senior Sistemas); * Currently pursuing or completed undergraduate degree in Business Administration, Management Processes, Commercial Management, or related fields; * Experience in supporting representatives. **What the Company Offers:** * Health insurance; * Dental insurance (employee-paid); * Gym partnership (Gympass); * Partnerships with educational institutions; * Life insurance; * Childcare allowance; * Birthday Day Off; * Profit-Sharing Program; * On-site lunch with a symbolic monthly discount of R$ 1; * Referral bonus of R$ 500 upon successful hire; * Individual Development Program (IDP); * Job and Salary Structure Program (performance-linked); * Continuous Education Program (CEP) — an educational incentive reimbursing up to 60% of tuition fees; * Company-provided training sessions; * University platform (featuring courses, webinars, and trainings from both the company and external partners — all materials are 100% free and applicable to daily work); * Happy Hour — partially sponsored by the company (organized independently by each department after working hours). Employment Type: Full-time, CLT (Consolidation of Labor Laws) Benefits: * Medical assistance * Dental assistance * Meal allowance * Food voucher * Transportation voucher Selection Question(s): * What is your salary expectation for this position (CLT hiring)?