**REQUIREMENTS** Complete High School education; Desirable courses in customer service or reception; Desirable experience in public service; Proficiency in Office suite and digital tools; Must reside in Goiana/PE; 12x36 shift schedule. **RESPONSIBILITIES** Receive and attend to customers, listening carefully to their requests, identifying their needs and doubts; Sell funeral products and services by presenting and recommending to customers the most suitable products and services to meet their needs; Monitor the execution of funeral services; Provide support to agencies.