Description: Academic Qualifications: * Completed Technical Education in Information Technology or related fields. Experience: * Experience in Computer Maintenance. Specific Knowledge: * Proficiency in written communication and verbal fluency; * Logical reasoning and basic knowledge of statistics and financial mathematics; * Familiarity with administrative and operational routines in the field of work; * Knowledge of legislation and technical standards applicable to the field of work: planning and administration; * Proficiency in application software and computerized systems used in the field of work: Word, Excel, Outlook, and database usage. Other Requirements: * Driver's License Class B: Mandatory * Availability to work on weekends: Mandatory * Willingness to travel: Desirable Design and perform maintenance on computer networks, allocating equipment according to physical environment and network configuration; Contribute to securing network resources (data and services) by preventing physical intrusions, maintaining information access control, installing and configuring antivirus and anti-spyware software as needed; Implement backup procedures; Install, update, configure, and maintain operating systems/software to ensure proper functionality; Receive and forward toner requests from departments/units to the supplier company; Deliver requested supplies via courier/messenger service to Operational Units when necessary; Receive maintenance requests for printing and copying equipment from administrative departments; Submit technical service tickets to the supplier company and monitor service execution; Guide and clarify user doubts regarding software, hardware, and systems usage; Perform preventive and corrective maintenance on computers (hardware), including component replacement, cleaning, etc.; Provide technical support for events organized by entities within the FIEMT System (sound desks, projectors, presentations, recordings); Control and monitor user access; Provide software and hardware technical support to users at the Unit; Manage and respond to IT and computer network (wired and Wi-Fi) support tickets, prioritizing responses using Service Desk software; Provide in-person, remote, and telephone support to users at the Regional Directorate and Operational Units; Carry out other related duties assigned to the assigned unit. 2512060202191237124