**Description:** **Education Level/Area:** Completed higher education in Administration, Economics, Marketing, Accounting, Law, Actuarial Sciences, or related fields. **ANBIMA Certification:** CPA\-20 certification. **Experience:** Two years of experience in Sicredi branch business operations or similar market experience. **Desired Skills and Knowledge Areas:** Financial products and services; national financial system; financial mathematics; general law for micro and small enterprises; corporate legislation; agribusiness; family farming law; rural credit; negotiation; people management; financial business insight; relationship management; customer service orientation; financial mentorship; credit cooperatives; member focus; analytical reasoning; knowledge multiplier. **People Management:** Support team development, conduct periodic informal and formal evaluations, promote the development of behavioral and technical competencies necessary for individual and collective growth, identify and facilitate training actions. **Branch Management:** Lead and execute branch planning. Design and implement actions required to maintain and expand the membership base and improve business results within the segment (MC, ISA, etc). **Member Experience Across Channels:** Monitor satisfaction levels and service quality for members using digital channels, self-service, and affiliated networks by creating and analyzing engagement metrics. Promote and influence member usage of digital channels. Propose strategies to improve business outcomes achieved through digital channels. **Legal Requirements and Controls:** Manage risks inherent to branch operations. Be accountable for the branch's financial transactions. Act as the Cooperative's legal representative, addressing legal and business matters in all necessary instances. **Financial Consulting to Members:** Provide financial consulting to members and other stakeholders, both at the branch and during external visits, delivering technical information on products and services to enhance service quality and finalize negotiations. **Ombudsman Management:** Manage ombudsman requests with the team, aiming to resolve feedback and ensure resolution of member demands. **Knowledge Multiplier:** Act as a facilitator and multiplier in educational initiatives and technical competency development regarding products and business. **Community Agent:** Organize and oversee Relationship Programs within the branch. Encourage participation and engagement from members and the local community. Establish new partners and supporters. Contribute to project development and monitor all implemented actions. **New Member Integration:** Conduct integration of new members, explaining about Sicredi, answering questions, and promoting member engagement with cooperative values. 2510300202211407717