E-commerce Analyst

Description

Job Summary: Responsible for ensuring excellence in customer service and driving digital sales by managing orders, providing support, and optimizing the e-commerce customer experience. Key Highlights: 1. Managing order processing and providing customer support through digital channels 2. Optimizing the consumer experience on e-commerce platforms and marketplaces 3. Resolving issues and enhancing customer loyalty Will be responsible for ensuring excellence in customer service and boosting sales via the company's digital channels. Will manage orders, provide customer support, monitor sales metrics, and optimize the consumer experience on e\-commerce. Responsibilities: Manage orders, track delivery deadlines, exchanges, returns, and replacements Monitor customer reviews and feedback, addressing issues and fostering loyalty. Update the e\-commerce platform with product information, descriptions, prices, availability, banners, and creatives. Operate on marketplaces: Mercado Livre, Shopee, and Amazon. Manage task board (Asana) Conduct competitive analysis. Manage communication within the APP Requirements: Knowledge of e\-commerce platforms and marketplaces. Proficiency in Excel and basic analytical skills. Ability to proactively and empathetically interact with customers. Strong verbal and written communication skills. Preferred Qualifications: Knowledge of ADS, Meta, Google, and basic understanding of HTML and CSS. Compensation: R$2\.000,00 \- R$3\.500,00 per month Benefits: * Fuel allowance * Free parking * Meal voucher Work Location: On-site