JUNIOR IT ANALYST

Description

Job Summary: We are seeking a technical and operational support professional to ensure the proper functioning of systems, equipment, and IT infrastructure, contributing to operational efficiency and security. Key Highlights: 1. Collaborative and dynamic environment with opportunities to make a difference. 2. A team that learns, grows, and challenges itself with lightness and purpose. 3. An opportunity to build something meaningful and see ideas come to life. At Inside Medical, we believe work goes far beyond completing tasks — it’s about **building something meaningful**. We are a team that learns, grows, and challenges itself every day, with lightness and purpose. Our environment is collaborative, dynamic, and full of opportunities for those who want to make a difference. If you’re driven by challenges and enjoy seeing your ideas come to life, join us in writing this story! ? Job Mission Provide technical and operational support to users, ensuring the proper functioning of systems, equipment, and IT infrastructure. Support administrative routines, documentation, and technological process improvements, contributing to the company’s operational efficiency and information security. Main Responsibilities Technical and Operational Support Respond to and log technical tickets (hardware, software, and network). Install, configure, and update operating systems, applications, and peripherals. Perform preventive and corrective maintenance on IT equipment. Support inventory control of equipment, licenses, and IT accessories. Monitor backup routines, antivirus, and information security. Systems and Records Management Create and update user, product, customer, and supplier records in corporate systems (ERP/VM System). Support report generation for departments such as sales, finance, and accounting. Track and coordinate support requests with external system vendors and technical support providers. Infrastructure and Projects Support maintenance and improvements to network and telephony infrastructure. Assist external service providers with IT-related requests. Research and propose new equipment, software, and solutions to optimize processes. Participate in system implementation, upgrade, and integration projects. Management and Documentation Develop and maintain up-to-date technical documentation, manuals, and departmental procedures. Comply with information security policies and best practices for using technological resources. Support preparation of departmental performance reports and metrics. Quality Management System Follow Quality Management System (QMS) procedures related to the IT department. Participate in internal audits and critical review meetings. Collaborate on corrective, preventive, and continuous improvement actions. Job Requirements Education: Completed or ongoing undergraduate degree in Information Technology, Computer Science, Information Systems, or related fields. Desired Knowledge: Windows and/or Linux operating systems. Computer networks and basic infrastructure. Microsoft Office suite and corporate tools. Basic understanding of ERP systems and databases. Fundamental concepts of backup, antivirus, and information security. Experience in technical support (Help Desk / Service Desk). Experience: Prior experience in technical support or an internship in the IT field is desirable. Behavioral Competencies Strong communication skills and a collaborative attitude. Ability to solve problems independently and efficiently. Organizational skills and attention to detail. Ease of working in teams and continuous learning. Commitment to deadlines and quality of service. Discretion and care regarding confidential information.