Description
Description
With nearly 30 years in the market, Unetvale is a reference in connectivity and fiber optics in the region, delivering high-quality internet to homes, condominiums, and businesses—always focusing on technology and humanized service.
If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance!
**What will be your challenge?**
Provide customer support by assisting in identifying technical issues and ensuring a positive, solution-oriented experience across all contact channels.
**Key responsibilities:**
* Respond to customers via phone, chat, WhatsApp, and social media, identifying issues and proposing solutions;
* Perform basic router configurations and service orders;
* Monitor open protocols and pending requests;
* Follow up on contacts and support internal customer service;
* Analyze service orders;
* Ensure service quality, especially for repeat customers.
**No prior experience required.**
**What we offer:**
* Unimed Health Plan;
* Meal Voucher;
* Dental Plan;
* Life Insurance;
* Free internet up to 700 MB;
* Workplace gymnastics;
* SESI Telemedicine;
* Fresh fruit in the office.
**If you identify with this opportunity, send us your resume and become a Unet member.** ?