Implementation Analyst / Onboarding

Description

Job Summary: We are seeking an Implementation Analyst / Onboarding to guide clients through the implementation of AI solutions and ensure efficient adoption, acting as a bridge between clients and internal teams. Key Highlights: 1. Direct hands-on work with cutting-edge Artificial Intelligence technology 2. Continuous career growth within the company 3. A collaborative, technical, and results-oriented environment We are a technology company specializing in Artificial Intelligence applied to customer service automation. We develop modern, scalable, and impact-driven SaaS products used by medium- and large-sized enterprises in Brazil and abroad. Our focus is on building efficient solutions that enhance customer experience and operational performance. We are looking for an **Implementation Analyst / Onboarding** to guide clients through the implementation of our solutions and ensure efficient adoption. Responsibilities Lead the implementation process of AI solutions Monitor implementation schedules and milestones Train clients and advise on best practices for usage Ensure a seamless experience at the start of the client’s journey Act as a bridge between clients and internal teams ✅ Requirements Strong organizational and project management skills Ease in interacting with clients and delivering training Analytical mindset and hands-on approach * Nice-to-Have Experience in digital customer service Familiarity with tools such as Zendesk, Freshdesk, and others What We Offer Remote work, with monthly in-person meetings at the office Continuous career growth within the company Direct hands-on work with cutting-edge Artificial Intelligence technology A collaborative, technical, and results-oriented environment Close involvement in product decisions and accelerated growth Minimum Education: High School Diploma (Secondary Education) * 15 days of paid vacation; * Remote work allowance of R$120/month;