Relationship Assistant

Description

Job Summary: The Relationship Assistant will provide customer support, manage complaints, verify logistics incidents (e.g., undelivered products), and execute internal processes to fulfill customer requests. Key Highlights: 1. Customer support and complaint management 2. Focus on problem resolution and process improvement 3. Collaboration for group success Cantu INC is seeking a **Relationship Assistant** in **Itajaí/SC.** Answer "yes" or "no" to the questions below and see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I an ally, collaborating for group success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Provide support for customer complaints, guiding customers on required procedures; * Verify logistics incidents reported (e.g., undelivered products); * Execute internal processes to complete customer requests; * Contact customers to inform them of order status, requests, complaints, and other necessary updates; * Identify issues and highlight them to ensure resolution and drive improvements in departmental processes. **Requirements and Qualifications** * High school diploma (currently enrolled or completed); * Clear and concise communication: ability to express oneself effectively both verbally and in writing; * Adaptability to change; * Basic or intermediate Microsoft Office proficiency: ability to use Word, Excel, and other tools for reporting and information organization; * Familiarity with customer service tools: experience with CRM (Customer Relationship Management) platforms, online chat, WhatsApp, email, and social media; * Multitasking capability: ability to handle multiple demands simultaneously without compromising service quality; * Problem-solving skills: ability to analyze situations and identify quick, effective solutions. **Additional Information** **Working Hours:** Monday to Friday, schedule to be defined. * **At Cantu INC, you’ll enjoy these benefits:** * Meal allowance or food voucher; * On-site cafeteria; * Fuel allowance or transportation benefit; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (subject to policy); * Education assistance (subject to policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * Laboral; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and wellbeing support; * Partnership with Petlove – pet benefits; PPR (Profit Participation Program; subject to policy – requires at least 6 months of employment during the fiscal year of payment). * **Inclusive opportunity also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions—guiding buyers and supporting sellers. One of the largest tire distributors in Brazil, present in 23 states with over 60 branches and 5 distribution centers, plus a pioneering e-commerce platform for tires. We love challenges—and speed. We plan, execute, correct, and deliver results—without wasting time. Challenged by the future, we continuously seek trends and innovative solutions to simplify our customers’ lives. After all, they are the reason our business exists. Our purpose is to open pathways for people and businesses, enabling everyone—including you—to grow alongside us. If you’re restless, passionate about challenges and technology like we are, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?