Junior BackOffice Analyst

Description

Job Summary: Perform routine analysis and follow-up of internal and external customer service activities, managing requests and ensuring retention. Key Highlights: 1. Case handling in CRM and retention management 2. Cargo monitoring and incident communication 3. Career development with IDP (Individual Development Plan) and training Perform routine analysis of customer service activities, as well as follow up on and execute requests from internal and external customers. **Responsibilities and Duties** YOUR DAILY ROUTINE INCLUDES: 1\- Handle cases in CRM; 2 \- Request road transportation action plans for high-demand situations; 3 \- Manage road retention (exceeded free time); 4 \- Ensure cargo readiness for shipment; 5 \- Monitor shipments \- Shipping and Arrival Notices; 6 \- General notifications \- Omissions, cargo-related incidents; 7 \- Handle shipment cancellations: overweight, leakage, customer request, and others; 8 \- Control cargoes stalled at ports (to be delivered). 9 \- Monitor vessel closing \- GCP Dashboard. **Requirements and Qualifications** EDUCATION: * Bachelor’s degree completed in Administration, Logistics, Port Management, Production Engineering, or related fields; DESIRED QUALIFICATIONS: * Postgraduate specialization in Administration, Logistics, Port Management, Production Engineering, or related fields; * Prior experience in customer service, logistics, or transportation operations; * Ability to negotiate and resolve problems in a dynamic environment; * Organizational skills and attention to detail for operational process control; * Strong communication skills and ability to interact with various departments within the company and with customers; * CRM knowledge (Salesforce); * Intermediate Office suite proficiency \- especially Microsoft Excel and Power BI; * Agile methodologies. **Additional Information** **What does Log\-In offer?** * **For your physical and mental health:** Health insurance and dental plan, extendable to dependents; Viva Bem Program: Focused on Physical Health, Emotional Health, and Social Health. Amor de Mãe Program \| Maternity Program ‍ Gympass (discounts at gyms). * **To support your daily life:** Transportation allowance or door-to-door transport (terminal); Meal or food allowance. At Christmas, we receive double the food allowance; Loginers: Opportunity to work and exchange daily knowledge with an incredible and welcoming team; Hybrid work model; Ah! We celebrate all major holidays here. * **For your career development:** IDP (Individual Development Plan) construction with your leader; Feedback and development culture; Training and access to Corporate University (Unilog\-In); People Cycle: With annual performance evaluation Goal tracking * **You at the center:** ‍️ Therapeutic Moment: The Therapeutic Moment combines two activities through a break focused on occupational gymnastics and stretching. Living Area: A dedicated space for enjoying your coffee Diversity Squad: Here, we embrace plurality. We have a group of people promoting topics related to diversity, equity, and inclusion. Reimbursements: Daycare/Preschool, Eyeglasses, and School Supplies Day Off: Time off granted to celebrate your birthday. has context menu WORK SCHEDULE: Monday to Friday, from 8 AM to 5 PM. WORK LOCATION: Itajaí At Log\-In, we are driven by people — disruptive, engaged, and passionate individuals committed to delivering the country’s best integrated logistics solutions. We connect Brazil and Mercosur efficiently, intelligently, and purposefully — because, for us, logistics goes far beyond moving cargo: we move opportunities, businesses, and stories. We are more than **1\.000 hearts**, who every day put into practice values that reflect our essence: **Simplicity, Ownership Mindset, Team Spirit, Customer-Centricity, Safety, and Results Orientation.** These are the pillars guiding our journey — making it stronger, more human, and collaborative. Our culture and care for our people propel us further every day. We believe in **diverse, equitable, and inclusive environments**, and our dedication is reflected in what matters most: the experience of the people who make Log\-In happen. In 2025, we were once again recognized with the **Great Place to Work (GPTW) certification**, achievements reinforcing our commitment to building an environment where everyone can grow, learn, and take pride in being part of Log\-In. Our journey is also guided by innovation, responsibility, and environmental commitment. We evolve to deliver more efficient, technological, and sustainable solutions for our customers and for the future. **Join Log\-In** **.** It will be a pleasure to have you build this journey with us!