Assistive Network Assistant

Description

Job Summary: Actively manage customer service demands, seeking scheduling solutions and ensuring clear, humanized communication with beneficiaries. Key Highlights: 1. Active management of customer service demands 2. Solution-oriented and humanized communication 3. Coordination with internal departments and service providers **Number of vacancies:** 3 positions **Working hours:** 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PM \- (Monday to Friday) **Location:** Praia Brava Service Center \- Itajaí **Department:** Assistive Cost Management **Requirements:** Completed High School; Basic Microsoft Office package; Basic computer skills. **Job Mission:** Ensure beneficiary assistance in accordance with contractual coverage and ANS deadlines through active management of customer service demands, seeking appropriate scheduling solutions, coordinating with internal departments and service providers, and guaranteeing clear, solution-oriented, and humanized communication. **Main Responsibilities:** 1\. Monitor customer service demands daily 2\. Review requests, identifying the beneficiary's needs and applicable deadlines 3\. Track and ensure compliance with response and scheduling deadlines 4\. Identify scheduling alternatives both within and outside the operational area, as needed 5\. Contact service providers and internal departments to facilitate schedule adjustments and early appointments 6\. Monitor schedules to identify opportunities for slotting, cancellations, and time optimization—especially in RP (Referral Provider) 7\. Assist beneficiaries in locating specialties, exams, or services within the accredited network 8\. Perform system-based scheduling when applicable to the operational area or RP 9\. Record and track all actions taken per case 10\. Maintain active communication with beneficiaries, informing them of status and progress of their requests 11\. Ensure follow-up with customers after resolution, with clarity and focus on satisfaction 12\. Route complaints to internal departments when necessary for analysis or clarification 13\. Verify responses from departments, attached documents, authorizations, denials, and histories, ensuring appropriate handling and accurate customer responses 14\. Provide customer service via telephone, WhatsApp, and e\-mail 15\. Perform other related activities according to departmental responsibilities and higher-level guidance; perform other related activities according to the specific responsibilities of your unit 16\. Perform other related activities according to the specific responsibilities of your operational unit and the nature of your work, as directed by higher management. Unimed Litoral values diversity and inclusion, encouraging applications from people of all genders, ethnicities, sexual orientations, ages, disabilities, or any other personal characteristic.