IMPLEMENTATION AND ENGINEERING PRODUCT SUPPORT ANALYST

Description

Job Summary: Act as the liaison between users and the company's solution by providing support, assisting with requests, and training customers on product and service usage—contributing to continuous improvement. Key Highlights: 1. Organized, collaborative environment focused on continuous improvement 2. Technical support team focused on accuracy and customer feedback 3. Encouragement of professional development and autonomy On-site position in Florianópolis | 44 hours per week | Competitive salary **Why join us?** Dynamox is a high-tech company that develops intelligent monitoring solutions for vibration, temperature, current, and voltage—helping maintenance and reliability teams make industry safer, more efficient, and more sustainable. Today, we are the only global maintenance company certified under international standards ISO 27001, 27701, 27017, and 27018, in addition to ISO 9001. Beyond well-structured processes, we believe in people. Here, you’ll find an organized, collaborative, and continuously improving environment where learning is encouraged and excellence is part of daily life. We value those who strive to evolve, innovate, and make a difference. **About the team you’ll join:** The technical support team serves as the liaison with users of our solution—assisting with their requests and needs while supporting optimal use of our products and services. Mostly composed of professionals holding engineering degrees, the team ensures greater accuracy during customer interactions—facilitating training activities and other related responsibilities. Technical support plays an indispensable role in enhancing our solution—whether through collecting information and customer feedback (relayed to development teams), or through testing and monitoring performed by the team. **Key Responsibilities:** * Support the implementation of Dynamox solutions at client sites; * Provide support to representatives and customers; * Attend to Dynamox customers and assist in resolving issues; * Train customer teams on product usage; * Facilitate communication between customers and the development team; * Develop technical materials (manuals and presentations); * Support and monitor the development of tools that automate internal and customer-facing processes; * Perform validation testing for software updates. **Requirements:** * Technical English or Spanish; * Strong verbal and written communication skills; * Attention to detail; * Organization and planning skills; * Proactivity, agility, and dynamism; * Prior technical support experience is desirable; * Cautious and conciliatory profile. **Education/Experience:** * Completed high school; * Bachelor’s degree in progress or completed in Engineering, Administration, Telecommunications, Systems Development Analysis, or related fields is desirable. **Benefits:** * **Multi-benefit card**: Flexible card enabling use for meals, transportation, leisure, pharmacy, and more—you decide how and where to use it; * **Health and dental plan**: Health and dental coverage for employees after the probationary period; * **SESI agreement**: Farmasesi and OdontoSesi; * **Health and wellness**: GoGood and Wellhub agreements (discounts at gyms and access to nutritionists, psychologists, and other health professionals); * **Ergonomics care**: In-house physiotherapy/osteopathy services; * **Professional development**: Financial support for courses, certifications, and training programs; * **Partnerships**: EBAC and Influx; * **Financial incentives**: Profit-sharing (PLR), performance bonuses, completion bonuses for training programs, and tenure-based bonuses; * **Office comfort and food**: Complimentary fruits and coffee, plus access to Market4u and Dynamarket; * **Culture and atmosphere**: Monthly social events and a relaxed, dress-code-free environment.