Customer Support

Description

Job Summary: We are seeking a proactive professional for customer service and support, with a focus on empathy and responsiveness, handling tickets via chat, email, and WhatsApp. Key Highlights: 1. Previous experience in Customer Service / Support 2. Strong written and verbal communication skills, empathy, and responsiveness 3. Organizational skills to handle a high volume of tickets **Responsibilities** Previous experience in Customer Service / Support Strong written and verbal communication skills Empathy and responsiveness in customer interactions Organizational skills to handle a high volume of tickets Experience with Zendesk Experience with Bling and Nuvemshop Basic knowledge of the Brazilian Consumer Protection Code Proactive profile with a sense of urgency **Qualifications** Provide customer support via chat, e\-mail, and WhatsApp Log and track tickets in Zendesk Check orders using Bling and Nuvemshop Resolve daily requests (inquiries, order status, exchanges, and returns) Handle simple operational issues (delays, discrepancies, etc.) Escalate to internal departments when necessary Follow established processes and SLAs Escalate critical cases to the CS team Interested candidates should send their resume to rhsaintgermainb@gmail.com or (47\) 9164\-2901, contacting Beatriz. Compensation: R$2\.000,00 \- R$2\.600,00 per month Benefits: * Dental insurance * Corporate partnerships and commercial discounts Work location: On-site